NEX | Customer Protection - Privacy Policy

Privacy Policy for Shipnex.com

NEX Worldwide Express, Incorporated understands the importance of protecting the privacy of shipnex.com users. The information collected is used to market and improve the services we and our subsidiaries offer, to improve the shipnex.com web site content, and to contact you with updates to the website or for other marketing purposes.

Certain areas of shipnex.com, including but not limited to MyNEX, require registration or a password for access. Information obtained from registered users of these areas may also be used for NEX Worldwide Express marketing purposes, and cookies may be used in those and other areas, as described in this Policy. Information obtained in these areas may also be used in accordance with agreements governing access to and use of the specific areas, including, but not necessarily limited to, MyNEX at shipnex.com. Visitors to shipnex.com may choose to register for a shipnex.com Login user ID and password to simplify access to some interactive features on shipnex.com. Log file data and other information gathered from registered users of shipnex.com are used to improve the shipnex.com customer experience.

Shipnex.com Login currently provides users with access to MyNEX and its online tools. In the future, Nex Worldwide Express may add other features to those accessed through shipnex.com Login. (In such event, previously registered users will not be required to re-register.)

Please also see the NEX Worldwide Express Service Guide for terms of carriage, limitations of liability, and disclaimers of warranty and general terms applicable to all delivery services and various information used and provided with the services.

Our site runs in Secured Sockets Layer (SSL) software which encrypts all of your personal information when sent over the internet.

What Information Does NEX Worldwide Express Capture About Visitors to Its Website?

The shipnex.com web server uses an extended log file format which captures: date and time of visit, referring address (location from which a visitor comes to shipnex.com), type of Internet browser, and visitor's IP address. (Each computer that connects to the Internet is assigned a unique number, an IP address, for identification purposes). The log file does not capture a visitor's email address.

Does NEX Worldwide Express Ask for Personal Information?

Several areas of shipnex.com ask for personal information. These include, but are not limited to:

  • Online Account Registration
  • Features of MyNEX tool
  • Registration pages for shipnex.com

In these areas, your name, address, email address, billing information, and business profile are requested. This information is collected to help us further develop our services, to provide you access to valuable NEX Worldwide Express Internet-based information and services, and to bill you for those services if you elect to use them.

SMS Consent and Communication

If you opt into receiving SMS updates, notifications, or promotional messages, we collect your consent during the registration process or via specific opt-in mechanisms on the website. Your phone number and SMS preferences will be stored securely and used solely for the purposes described at the time of opt-in.

  • Opt-in Consent: By opting in, you agree to receive SMS messages from NEX Worldwide Express regarding account updates, shipment notifications, marketing offers, or other related communications.
  • Opt-out: You may opt-out of SMS communications at any time by replying "STOP" to any message. Once opted out, you will no longer receive SMS communications unless you re-subscribe by replying "START."
  • Privacy and Third-Party Sharing: We do not sell, share, or distribute SMS opt-in data or phone numbers to any third parties outside of NEX Worldwide Express, except as required by law or for service delivery purposes.

How Does NEX Worldwide Express Use the Information?

The information collected through this site helps us identify the type of website content our customers value most. We use this information to:

  • Market and improve the website and our services.
  • Send you email or SMS notifications about updates to the website.
  • Contact you by other means for marketing and service-related purposes.

Our policy is to not give, sell, or otherwise distribute the information collected through this site to third parties outside of NEX Worldwide Express (unless required by law). In some cases, we may use suppliers to assist us in collecting, using, or otherwise processing the information obtained through this site for our benefit. Our practice is to require our suppliers to conduct such activities consistent with this policy and our requirements.

What Is a Cookie?

A cookie is a series of data characters that, when programmed into a website, is placed by the web server into the browser's application folder on your computer. Once placed onto your machine, the cookie will allow the website to "recognize" you as a unique individual.

Does NEX Worldwide Express Use Cookies?

Cookies are used to achieve two goals:

  1. To provide NEX Worldwide Express with the capability to personalize information for certain segments of its customer base.
  2. To allow NEX Worldwide Express the opportunity to associate individual customers with their information profiles.

For example, through the use of cookies, shipnex.com Login can "remember" your user ID when you login to MyNEX on your computer.

How Do I Contact NEX Worldwide Express?

Our postal address is:

NEX Worldwide Express, Inc.
601 Penhorn Avenue, Unit 2
Secaucus, NJ 07094, USA

We can be reached via email at webmaster@shipnex.com or by telephone at 888-Ship-Nex (888.744.7639).

Changes to the Privacy Policy

NEX Worldwide Express reserves the right to amend the Privacy Policy at any time with or without notice. Please check back frequently in the event of changes.

Your use of shipnex.com constitutes your agreement to this Privacy Policy.