Service Impact of The COVID-19 Coronavirus Around The World
02/08/2021
Prior to shipping, please check to see if your recipient is open, as many commercial businesses are now closed. In the event a business is closed, carriers will follow current operating procedures to attempt to complete delivery at a later time.
Suspension of Money Back Guarantee
The impact of COVID-19 is causing local, state, and national governments around the world to issue work and travel restrictions on a daily basis which are impacting cariers ability to meet our high standards of service. As a result, all carriers have made the decision to suspend money-back guarantee for all Express, Ground, Freight services effective immediately until further notice.
Signature Suspension Notification
To help promote the safety Signature Delivery guidelines are being temporarily adjusted for all shipments within the United States, with the exception of Adult Signature Required (ASR) shipments. In efforts to minimize physical interactions, customers may be asked to verify recipient name in lieu of a physical signature. For shipments with the adult signature service option selected, couriers will still request a physical signature and require a government issued photo ID.
Service Impact of COVID-19
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Origins
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Destination
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Affected Services
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Affected Shipments
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Service Impact
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USA
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China [shipments to Cangzhou, Handan, Hengshui, Shijiazhuang and Xingtai in Hebei Province only]
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All Services
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All Commodities
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Temporary service suspension
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USA
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• Mongolia
• Laos
• Norfolk Island
• American Samoa
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All Services
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All Commodities
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Temporary service suspension
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| USA |
Vietnam [shipments to Chi Linh District in Hai Duong Province and Ha Long in Quang Ninh Province only] |
All Services |
All Commodities |
Temporary service suspension |
Please check back again for any changes in the services.
Stay Safe!
If you have any questions regarding services please contact us.
All of us at NEX hope you are safe and well.